Hi William,

Thank you for your comment, that’s a very interesting topic. Let me give my view of the things you highlighted:

Point 1. I confirm that no buggy or shuttle service were provided to any CX F passengers, at the day of my journey. Generally speaking, I agree with you: of course, I don’t need fast-track for immigration or assistance to go to the lounge. I’m 33yo, I have my 2 legs, I am able to walk… But here we are talking about luxury service. Someone paying 10.000 EUR to fly on the same plane as people paying 400 EUR must receive a different experience, including on the ground. I was based 3 years in HK, I can say they have long queue pretty often at both immigration and security unfortunately. So, this is my opinion :) Air France is doing it in Paris, Thai Airways is doing it in BKK, Emirates in Dubai, Singapore Airlines in SG, etc.

Point 2. On this topic I totally disagree, or maybe I didn’t understand your point. The lounge I had, the service I received on the ground are STRICTLY the same than anyone flying CX F on an international flight. Really no difference at all, whatever short or long haul. If you were referring to the flight cabin, the only possible difference is the fact that long haul passengers are receiving slippers and pyjama, maybe also a bigger vanity set, while I didn’t during my HKG-BKK.

Hope it clarifies my disappointment :)

1. You felt disappointed near the start of your journey because there was “no fast-track, no escorting, no buggy service.” However, you share bear in mind that HKIA (Hong Kong International Airport) really needs none of these, except, *arguably, the latter which I believe used to be complimentary for CX F passengers.

For one, there are no fast track queues for security and immigration at HKIA. They are considered not necessary since there is barely a waiting time at all (or that an implementation of such a system that is common would not decrease waiting time.)

Secondly, related to the first point, an escort is rarely needed since gates/facilities are always well road-mapped, security/immigration is a breeze. The only exception I can think of is, mobility assistance (which CX and HKIA does offer for ALL passengers regardless of class) or luggage assistance (for your cabin baggage).

Thirdly, buggies are useful ONLY for certain gates which saves you from going down the escalator to take the train. So, I can agree on this point. From what I remember, CX F used to offer complimentary shuttle(buggy) service from the HKIA operator. But, I think, they have discontinued that (I never bothered with that; saves only a few min, and sometimes not even that). If you insist on a buggy, you can always pay for it yourself from the same HK operator (FWS?)

2. It should also be said that CX Short Haul F is very different in hard product than CX Long Haul F. You were in Short Haul.